Dellanova Biosciences maintains a strict and transparent returns and refunds policy aligned with the nature of our products and our commitment to quality, precision, and research integrity. By placing an order through our website, you acknowledge and agree to the terms outlined below.

Dellanova Biosciences supplies products strictly for research purposes only. All materials are not for human consumption and are sold exclusively to qualified researchers aged 21 and over. Every applicable batch may be supported by third-party Certificates of Analysis (COA) to provide information regarding purity and consistency prior to distribution.

Order Accuracy and Final Sale Policy

Due to the sensitive and specialized nature of research materials, all sales are considered final once processed. Customers are responsible for reviewing their order details carefully before completing a purchase. This includes product selection, quantities, and shipping information. Once an order is confirmed and dispatched, it cannot be modified or canceled.

We do not accept returns for reasons such as change of mind, incorrect selection by the customer, or lack of familiarity with product specifications. This policy helps maintain product integrity and reduces the risk of contamination or misuse within the research supply chain.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Claims submitted beyond this timeframe may not be eligible for review. To initiate a claim, you must provide clear photographic evidence of the issue, including packaging and product condition.

Once reviewed and approved, we may offer a replacement or issue a refund at our discretion. In some cases, additional verification may be required before a resolution is provided.

Shipping Issues and Lost Packages

Dellanova Biosciences is not responsible for delays caused by shipping carriers, customs processing, or external logistical factors. However, if a package is confirmed lost in transit, we will work with the carrier to investigate the issue.

If the carrier confirms the package as lost, a replacement or refund may be issued depending on the outcome of the investigation. Incorrect shipping details provided by the customer may result in delivery failure, and such cases may not be eligible for refunds or replacements.

Refund Processing

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider and financial institution. We do not issue refunds in advance of product verification or claim approval.

Shipping costs are non-refundable unless the issue is determined to be the result of our error.

Compliance and Use Responsibility

All products sold by Dellanova Biosciences are intended strictly for laboratory and research use. By purchasing from us, you confirm that you are a qualified researcher and that you understand the proper handling and application of these materials.

We do not accept returns or provide refunds based on misuse, improper handling, or use outside of intended research purposes. Any attempt to use these products for unauthorized applications voids eligibility for refunds or claims.

Policy Updates

This Returns and Refunds Policy may be updated at any time to reflect operational or regulatory changes. Continued use of our website and services constitutes acceptance of any updates.

Contact Information

For all return or refund inquiries, please contact us at research@dellanovabiosciences.com. Dellanova Biosciences is committed to maintaining a precise, fair, and research-focused transaction process.